Cleaning Policies
Most Trusted Cleaning Service serving Loudoun, Fairfax, Woodbridge, Arlington, Winchester and Warrenton, Northern Virginia
Home Cleaning in Frederrick. Maryland
At Mustard Seed Cleaning Service, Inc. we go that extra mile to keep your property clean. Listed below are our cleaning policies. Please contact us if you have any questions regarding these policies or if you have questions regarding our cleaning services.
Payment: Payment is due at time of service. If you are not going to be home at the time of service, a check can be left for our employees.
Pets: We require that all pets (cats, dogs) be either kenneled up or outside in a fenced area that our employees do not have to cross.
Special service requests: When you sign on with Mustard Seed Cleaning Service, Inc. services you will receive a list of cleaning specifications that will be performed. At this time, please let us know if you require special services like carpet cleaning, window washing, etc.
Small service requests: Services such as microwave or refrigerator cleaning can be performed along with your regular cleaning. There will be an extra charge for these services. Please leave a note in a visible place and/or phone our office.
Cancellation Policy: We understand there may be times when you have a change of plans. We need a 24 hour notice to reschedule or cancel. If no prior notice is given and we send out a team to clean, we do have a $25.00 cancellation charge.
Keys: If you are not going to be home, Mustard Seed Cleaning Service, Inc. needs to be provided with a key or a key must be left in a place our employees have access to. If we arrive to clean and there is no key, a lock out fee $25.00 will be charged to your account.
Breakage Policy: Our employees take the utmost care in cleaning, however, if one of our employees accidentally breaks an item a note will be left and our office manager will call you to find out the value of the item and you will be compensated.
Issues/Concerns About the Service Provided: Mustard Seed Cleaning Service, Inc. will leave a check off sheet which will summarize the cleaning services provided that day and if they encountered any problems while cleaning the home. If you have any questions, please phone our office immediately so we can address your concerns.